Please find below the Terms and Conditions for WA Blinds, if you can't find the information you are looking for please contact us.
WA Blinds will not divulge any of your personal information; all information is used solely for the purpose of completing your order.
In the event where there is a warranty issue or fault with your product WA Blinds will organise the return of the damaged or faulty product and you will incur no further costs (within the warranty period for the product). This excludes products that have been incorrectly measured, or if you have simply changed your mind or ordered the incorrect colour.
WA Blinds offers a full 3 year manufacturer’s warranty on all products. The warranty covers faults that may arise during normal use of the product. In the event that a warranty claim needs to be made, simply contact us either by phone or email. In most cases simple photo evidence will be required. The WA Blinds consultant will explain how to obtain a repair or replacement product. Please refer to the Mistreated Blinds section for actions which may void your warranty.
WA Blinds adheres fully with the Australian Consumer Guarantee which covers all products and services sold in Australia.
It is of the utmost importance that you follow the measurement instructions outlined by WA Blinds. However, if you receive blind/s that are not the right size, please contact WA Blinds immediately. If we have made an error we will replace the incorrect blinds at no extra charge.
Blinds will be made to the specifications set out by the customer. WA Blinds will not take responsibility for incorrect blind purchases due to incorrect measurements supplied by the customer. If you are unsure of your measurements or mounting style, we recommend you contact us to speak to a WA Blinds consultant. All measurements stated on this website are in millimetres and all measurements required by WA Blinds are to be supplied in millimetres. Please ensure that all measurements are made with a metal tape measure which displays metric measurements. Do not take measurements in imperial units and then convert them. Do not take measurements directly from building plans or drawings.
CHANGING OR CANCELLING AN ORDER
Production usually begins the next business day after an order has been placed. Therefore changes to an order or cancellations can only be made if WA Blinds are contacted within 24 of the order being placed.
CONFIRMATION OF AN ORDER
On completion of an order you will immediately receive a confirmation email/ tax invoice. This is your proof of purchase and should be kept for your records. In the unlikely event of a warranty claim you will require your original tax invoice. If you do not receive an email correspondence from WA Blinds after confirming an order please call us immediately so we can confirm that we have received your order and that all your details are correct.
TRACKING YOUR ORDER
To check the progress of your order simply contact WA Blinds and quote your order number as stated on your tax invoice. We will be able to tell you the exact status of your order. You will receive an email notification once your order is placed, once it is processed and in production, once it is completed and then once it is being dispatched. You will also receive tracking information once it is on the way.
WA Blinds will only deliver your blinds to the address stated on your order. This is the contact delivery address and cannot be changed. Depending on the size of your delivery and your location, WA Blinds will arrange delivery which may include, road, rail or air transport. All deliveries are door to door. If you are unavailable when your order is delivered a contact card will be left explaining how to arrange another drop off, or details of where to collect your delivery. If a delivery is delayed due to circumstances outside of WA Blinds’ control, we will do our best to keep you informed. If your address is hard to find, or you live in a remote area, please include as much detailed information as you can in the special instructions section. This will help reduce any possible delays
We cannot arrange for you to be contacted by phone or email prior to delivery.
If an uncollected delivery is returned to WA Blinds, we will not pay additional delivery costs. WA Blinds will contact you to arrange payment for re- delivery.
Please be sure to inspect your blinds as soon as you receive them and contact us immediately if there is any damage. We can arrange repairs or replacements for you at no charge. In most cases simple photographic evidence will be required.
All brackets are supplied with blinds purchased through WA Blinds. Where screws and fixings are supplied please make sure to use only fixings that are suitable for the material you are installing the blinds to. As buildings and wall surfaces vary considerably, you may need additional screws or wall plugs to complete installation. If you are unsure always obtain professional advice as damage caused by an incorrectly installed product will not be covered under warranty.
PRODUCT CARE AND CLEANING
The care and cleaning instructions for your blinds are included on the installation instructions and we recommend that you dust your Venetian Blinds regularly. Product care and cleaning instructions are also shown next to the product details on the WA Blinds website, but please contact us if you have any further questions.
Products pictured on this site are a good indication of the actual product colours. However there may be variations between the screen picture and the actual blind due to screen varitations and viewing conditions. If you are unsure the colour we suggest you request a free sample. We will not refund an item if the incorrect colour has been chosen. There can be batch variations between fabrics and timbers so if you are ordering for a whole house or room we recommend ordering in one transaction so that your products are made from the same batch. From time to time, colours and ranges are discontinued or re-released, specific colours may be removed or change slightly. WA Blinds does not have any control over this.
Some WA Blinds products are made from natural timber, therefore slight warping may occur. There may also be slight differences in colour and grain giving a unique appearance to each blind.
Mistreating your blinds may void your warranty. This includes:
- Any act which alters the mechanism of the blind
- Re-sizing the blind
- Painting or staining the blind
- Allowing pets or children to damage components
- Exposing to water
- Installing products outdoors
- Cutting cords
- Incorrect installation
- Any warranty claim may be denied if the blind has been mistreated. This includes – but is not limited to – damage sustained by any of the means shown above.
Occasionally products are discontinued. If this happens we will be unable to supply you with these products.
WA Blinds accepts payment with either VISA or MasterCard and your credit card will be charged when your order has been processed. The transaction will appear as WA Blinds on your credit card statement.
All prices quoted on this website are in Australian Dollars, unless otherwise stated.
All prices quoted on this website include Goods and Services Tax (GST), unless otherwise stated
WA Blinds reserves the right to add, remove or modify any of the products or services on this website without notification. Prices are subject to change.